I have updated my bank details as expected, still haven’t got verified. Please look into this matter. Thanks!

Abhishek about 11 hours ago

ID verification failed because My ID format is not the same as the one depicted in the scanner….The back of my ID card is not the same as what the scanner expects so it failed Also after the failed scan…There is no retry until success?

Lorenzo Otieno 2 days ago

I am still waiting for bank verification, it’s been almost a week I submitted request.

Abhishek 2 days ago

Why is product verification not accepted even though my products are digital and not delivered manually?

Mustafa 2 days ago

Live payments are disabled even though all documents have been validated.

youssef oubella 3 days ago

If I want to move from Lemon Squeezy to dodo payments, I set “dodo_“ as prefix in dodo payments product fields, so license keys will be “dodo_XXXX“, in this case when I was validating license keys I first see if license keys starts with “dodo_“, then I make request to dodo payments to validate it, else goes to old Lemon squezzy API, this will reduce waiting time for customers to get validated. If dodo payments don’t have this, then I have to make requests to dodo to see if license keys is valid or not, if not, then make request to Lemon Squezy, this is time consuming, bad UX for customers. I think polar has this feature? Please have this “prefix” to license keys in product field. It will reduce our headaches. I truly want to move to dodo payments now. Old customers stay with Lemon squezzy, new customers will be on dodo payments’s license keys.

SA SP 3 days ago

Allow adding custom data (i.e. key: value params in url, just like “custom_data“ in Lemon Squeezy) in checkout URLs on the client side, just add it to the checkout URL, it will pass to the backend via webhook. This is essential for adding the source of origin of the visitor to see which source brings more subscriptions.

SA SP 3 days ago

1

One of my products is seasonal i.e valentines only . If you reduce the payout limit , we can take out money for seasonal products otherwise it will be stuck with you forever . Like polar does it as well .

Arpit Tiwari 3 days ago

When I registered, I registered with a custom business email address like hi@example.com. But what if I’m not longer using it and letting that domain expire, then I’m logged out of it if I forget password. Can you allow changing of profile email and allow signin with different email/google gmail address signup

D 6 days ago

Let vendors add own favicon to checkout to match their site icon https://cleanshot.com/share/hHlHM813

Mateusz Nieckarz 7 days ago

There scrollbar is visible most of the times in overlay. Also appears when loading, both vertical and horizontal. Attaching an image for reference

Aquib Javed T 7 days ago

Hi Dodo Payments Support Team, I’m integrating Dodo Payments in Live Mode for my merchant account rottenpack. My API key is set to Read/Write, but my backend checkout fails with: Dodo Payments customer creation failed: RBAC: access denied My bank verification status is currently Under Review. Could you please: Check the verification status, and Enable/confirm customer creation permissions (RBAC) for my Live API key? Details: Merchant: rottenpack Mode: Live Error: RBAC access denied on customer creation Thanks, Manav manavparad4@gmail.com [blocked] rottenpack

Manav Parad 11 days ago

There is no way to mask or remove our Dodo Payment admin account email address on transactional e-mails sent to customers. It is hard coded in the footer. This poses operational risks: spam, impersonation attempts, phishing, and customers bypassing our intended support channels. The only fix is to completely turn off customer emails. Please create an IAM feature to verify and link business identities to our Dodo accounts so we can use them as reply-to addresses in customer emails.

Doug Beatty 11 days ago

1

Right now there's no way to get the expected next billing date from the API before the customer pays. As a merchant, I'd like this value returned directly so I can show it in my UI without having to calculate it myself from product config.

Venkatesh Tangaraj Yadav 11 days ago

I built a theme in test mode that integrates inline checkout to my site, but switching over to live mode defaults back to the original settings. It would be a real time saver if we had an option to use test mode theme in live mode.

Doug Beatty 12 days ago

It would be really helpful if I can view “cancelled at” dates inside the subscriptions list. It is a bit cumbersome to find out latest cancellations currently, as I have to click into each cancelled subscription to find out when it occurred. Having this column available & sortable would be of great help.

Siddarth Sam 14 days ago

As a USA customer, I expect to see “05/30/26” (on Customer Portal, etc) instead of “30/05/26”. However, as an EU customer (for example) I still expect to see “30/05/26” (like it currently is). Date/Time should be formatted correctly based on the users location.

Will Cranney 14 days ago