I have added the pdf in entitlement so after the payment done the pdf need to download automatically but it dosent download why?
Mugesh Kanna about 9 hours ago
I have added the pdf in entitlement so after the payment done the pdf need to download automatically but it dosent download why?
Mugesh Kanna about 9 hours ago
Test Mode Payments Failing - Mode Not Enabled
Hi Dodo Team, My account is facing issues with test mode payments. Error: "mode not enabled for merchant: paymentCode 10326389:1004" Account details: Business name: InvoiceAI Email: amanshah7886@gmail.com Identity Verification: Verified ✅ Product Information: Submitted ✅ Test payments are still failing. Could you please enable test mode payments for my account? Thank you
Aman Shah about 11 hours ago
Test Mode Payments Failing - Mode Not Enabled
Hi Dodo Team, My account is facing issues with test mode payments. Error: "mode not enabled for merchant: paymentCode 10326389:1004" Account details: Business name: InvoiceAI Email: amanshah7886@gmail.com Identity Verification: Verified ✅ Product Information: Submitted ✅ Test payments are still failing. Could you please enable test mode payments for my account? Thank you
Aman Shah about 11 hours ago
Add SPEI and OXXO payment methods for Mexico
Please add support for popular local payment methods in Mexico, specifically SPEI bank transfers and OXXO cash payments. Many customers here are already used to paying this way, so having these options in checkout would make it much easier for them to complete their purchases and would improve conversion.
Venkatesh Tangaraj Yadav 1 day ago
Add SPEI and OXXO payment methods for Mexico
Please add support for popular local payment methods in Mexico, specifically SPEI bank transfers and OXXO cash payments. Many customers here are already used to paying this way, so having these options in checkout would make it much easier for them to complete their purchases and would improve conversion.
Venkatesh Tangaraj Yadav 1 day ago
Credit Meter with Overage Price in Checkout
Currently, for a credit meter with overage, the “cost per credit” appears as 0 which is not true. It would be helpful if the checkout showed the FIAT cost per credit. Credit Config Custom Unit Allow Overage: true Price Per Unit: $0.02 Overage Behaviour: Bill Overage at Billing Product includes 5 credits, and has a tasks meter that is billed in credits with 1 meter unit per credit.
Shaun Hamilton 4 days ago
Credit Meter with Overage Price in Checkout
Currently, for a credit meter with overage, the “cost per credit” appears as 0 which is not true. It would be helpful if the checkout showed the FIAT cost per credit. Credit Config Custom Unit Allow Overage: true Price Per Unit: $0.02 Overage Behaviour: Bill Overage at Billing Product includes 5 credits, and has a tasks meter that is billed in credits with 1 meter unit per credit.
Shaun Hamilton 4 days ago
Completed
Discord Entitlements Bug
Dodo Payments' Discord entitlements settings are not listing all roles from our Discord server in the role selection dropdown menu. I have tried re-adding the Dodo Payments bot twice. gave it all required roles and permissions and positioned its role at the top, but the issue still persists.
Rachit Ranjan 7 days ago
Completed
Discord Entitlements Bug
Dodo Payments' Discord entitlements settings are not listing all roles from our Discord server in the role selection dropdown menu. I have tried re-adding the Dodo Payments bot twice. gave it all required roles and permissions and positioned its role at the top, but the issue still persists.
Rachit Ranjan 7 days ago
Payout status stuck on "Initiated" for 2+ weeks — no bank transfer, no updates
My payout has been sitting on "Initiated" status for over two weeks with no progression and no funds received. The status hasn't updated at all since creation, and there's been no automated notification or explanation from the platform. This is a critical issue for sellers relying on timely payouts. I'd like to request: A clear payout status tracking system (e.g., Initiated → Processing → Sent → Completed) Automated email notifications when a payout is delayed beyond the expected timeframe A visible estimated arrival date on the payout dashboard Reliable and transparent payouts are essential for trust in any payment platform. Hope this gets addressed soon!
Saad EL 7 days ago
Payout status stuck on "Initiated" for 2+ weeks — no bank transfer, no updates
My payout has been sitting on "Initiated" status for over two weeks with no progression and no funds received. The status hasn't updated at all since creation, and there's been no automated notification or explanation from the platform. This is a critical issue for sellers relying on timely payouts. I'd like to request: A clear payout status tracking system (e.g., Initiated → Processing → Sent → Completed) Automated email notifications when a payout is delayed beyond the expected timeframe A visible estimated arrival date on the payout dashboard Reliable and transparent payouts are essential for trust in any payment platform. Hope this gets addressed soon!
Saad EL 7 days ago
Business Verification Stuck for Almost a Month – Still Showing "Submitted" Only – Completely Blocking Payouts
This is getting ridiculous now. I integrated Dodo Payments weeks ago. Payments are live and coming in, but I cannot withdraw a single rupee because the business/bank verification is stuck on "Submitted" since almost a month. You guys proudly say "verification within 24-72 hours". It's been 25+ days and nothing. Not even an update. Multiple other users are facing the exact same issue (I can already see 2-3 similar posts). This is clearly a systemic problem on your end, not on ours. I have real business expenses, team salaries, and vendor payments pending — all because your verification system is sleeping. This is not a "small bug", this is directly hurting our cash flow and business operations. Fix this immediately. Manually verify the accounts that are stuck or at least give us a proper timeline and communication. Stop saying 24-72 hours when it's taking 25+ days. This level of service is unacceptable for a payment gateway that claims to be fast and reliable. @Dodo team — please stop ignoring this. Many of us are now stuck with money trapped in your system.
OjAsV 9 days ago
Business Verification Stuck for Almost a Month – Still Showing "Submitted" Only – Completely Blocking Payouts
This is getting ridiculous now. I integrated Dodo Payments weeks ago. Payments are live and coming in, but I cannot withdraw a single rupee because the business/bank verification is stuck on "Submitted" since almost a month. You guys proudly say "verification within 24-72 hours". It's been 25+ days and nothing. Not even an update. Multiple other users are facing the exact same issue (I can already see 2-3 similar posts). This is clearly a systemic problem on your end, not on ours. I have real business expenses, team salaries, and vendor payments pending — all because your verification system is sleeping. This is not a "small bug", this is directly hurting our cash flow and business operations. Fix this immediately. Manually verify the accounts that are stuck or at least give us a proper timeline and communication. Stop saying 24-72 hours when it's taking 25+ days. This level of service is unacceptable for a payment gateway that claims to be fast and reliable. @Dodo team — please stop ignoring this. Many of us are now stuck with money trapped in your system.
OjAsV 9 days ago
Is it possible to reduce or remove SWIFT costs?
As a Georgia-based startup in the early phase, each payout is associated with an addition 25$ SWIFT fee, which is a significant cost for me on top of all the existing fees like VAT and Dodo’s own share. Is this fee impossible to get around? I don’t recall having it with Stripe.
Irakli from Kvali 14 days ago
Is it possible to reduce or remove SWIFT costs?
As a Georgia-based startup in the early phase, each payout is associated with an addition 25$ SWIFT fee, which is a significant cost for me on top of all the existing fees like VAT and Dodo’s own share. Is this fee impossible to get around? I don’t recall having it with Stripe.
Irakli from Kvali 14 days ago
Product Review Failed
I submit product form but my host netlify paused my projects so i moved them to cloudflare. So i have a New domain i can not submit with New site. Submit button is inactive.
Vedat Sözen 18 days ago
Product Review Failed
I submit product form but my host netlify paused my projects so i moved them to cloudflare. So i have a New domain i can not submit with New site. Submit button is inactive.
Vedat Sözen 18 days ago
We cannot add a period when entering the price.
When entering the price, we cannot enter the cents value because no separator is added. For example, 9.99
Alper BÜYÜKYILDIZ 18 days ago
We cannot add a period when entering the price.
When entering the price, we cannot enter the cents value because no separator is added. For example, 9.99
Alper BÜYÜKYILDIZ 18 days ago
Bank verification stuck at submitted for > 2 weeks
My bank verification has been stuck at submitted for around 2-3 weeks now. Live payments are activated and I have made multiple test payments and refunds all of which are working correctly, but my bank verification is stuck at submitted status and payouts page is inactive. Please help resolve this at the earliest. Thanks!
subin 18 days ago
Bank verification stuck at submitted for > 2 weeks
My bank verification has been stuck at submitted for around 2-3 weeks now. Live payments are activated and I have made multiple test payments and refunds all of which are working correctly, but my bank verification is stuck at submitted status and payouts page is inactive. Please help resolve this at the earliest. Thanks!
subin 18 days ago
Verification review pending for HostMetricsPro Hello Dodo Payments team, My HostMetricsPro account verification is still under review. Identity verification is verified. Product information is submitted. Bank verification is submitted. Could you please review and update the status? Website: https://hostmetricpro.com Product: HostMetricsPro Pro Use case: SaaS subscription platform for short-term rental deal analysis. Thank you.
Bidzina Nigalidze 19 days ago
Verification review pending for HostMetricsPro Hello Dodo Payments team, My HostMetricsPro account verification is still under review. Identity verification is verified. Product information is submitted. Bank verification is submitted. Could you please review and update the status? Website: https://hostmetricpro.com Product: HostMetricsPro Pro Use case: SaaS subscription platform for short-term rental deal analysis. Thank you.
Bidzina Nigalidze 19 days ago
Subtract refunds from dashboards & graphs
Mainly from :- 1. Revenue Growth Rate chart in the dashboard 2. Top 5 Revenue Generating Countries chart 3. Top Customers of the Month 4. MRR in revenue breakdown
Shajin KP 19 days ago
Subtract refunds from dashboards & graphs
Mainly from :- 1. Revenue Growth Rate chart in the dashboard 2. Top 5 Revenue Generating Countries chart 3. Top Customers of the Month 4. MRR in revenue breakdown
Shajin KP 19 days ago
Review Status
Hello, My submission has been under review for over 72 hours. Could you please provide an update? Please let me know if anything is needed from my side. Thanks, Mehmet
Mehmet Güzel 21 days ago
Review Status
Hello, My submission has been under review for over 72 hours. Could you please provide an update? Please let me know if anything is needed from my side. Thanks, Mehmet
Mehmet Güzel 21 days ago
License key for single payment product
Unable to generate license key. What I did: Created a product (Single Payment, $6.99) Created a "License Key" entitlement named "******** License Key" (2 activations, no expiry) Attached the entitlement to the product Went to License Keys → Create Manual Key → selected the product Error received: "License keys are not enabled for this product." This workd in test mode but unable to do it on live mode. Please help!!!!
PixelApp 21 days ago
License key for single payment product
Unable to generate license key. What I did: Created a product (Single Payment, $6.99) Created a "License Key" entitlement named "******** License Key" (2 activations, no expiry) Attached the entitlement to the product Went to License Keys → Create Manual Key → selected the product Error received: "License keys are not enabled for this product." This workd in test mode but unable to do it on live mode. Please help!!!!
PixelApp 21 days ago
Business ownership transfer
I really like using dodo and want to use it again for my next startup. The only concern I had during the acquisition of my saas was the ownership transfer part. As you mentioned, the current option is a partial solution where: a) New owner updates KYC and Bank Details, b) The account email remains the same, but I managed it by asking the buyer to create a new dodo account and then switching the API keys so future payments go to their account. That was fine because it was a one-time payment product. I just wanted to ask: Will full business ownership transfer to another Dodo account be available soon or is there still no roadmap for that? My next startup is a subscription saas. If I sell the business or move away later, what options will I have? What about lock-in? I am asking because I really like dodo and want to keep building on it. Really looking forward, thanks.
Ritik Sharma 21 days ago
Business ownership transfer
I really like using dodo and want to use it again for my next startup. The only concern I had during the acquisition of my saas was the ownership transfer part. As you mentioned, the current option is a partial solution where: a) New owner updates KYC and Bank Details, b) The account email remains the same, but I managed it by asking the buyer to create a new dodo account and then switching the API keys so future payments go to their account. That was fine because it was a one-time payment product. I just wanted to ask: Will full business ownership transfer to another Dodo account be available soon or is there still no roadmap for that? My next startup is a subscription saas. If I sell the business or move away later, what options will I have? What about lock-in? I am asking because I really like dodo and want to keep building on it. Really looking forward, thanks.
Ritik Sharma 21 days ago