Brand Identity in Customer Portal

Currently, the customer portal displays the account (business) name instead of the brand’s name and identity. This creates a lot of confusion for customers, because the name they see in the portal doesn’t match the brand they actually purchased from.

It would be helpful if the customer portal could:

• Show the brand name, logo, and visual identity instead of the parent account name.

• Ensure all customer-facing messaging (portal title, welcome text, emails) is aligned with the brand they bought from.

This would make it much clearer for customers which product/brand they’re managing and reduce support queries caused by brand/account name mismatches.